Legal · Complaints
Complaints handling procedure
Wealth Connected Limited, trading as Conifer, is committed to handling complaints fairly and transparently. This procedure explains how to raise a complaint and what you can expect from us.
1Our commitment
Wealth Connected is committed to resolving complaints fairly, promptly, and transparently. We welcome feedback and take all concerns seriously.
2How to make a complaint
You can submit a complaint by:
- Email: complaints@wealthconnected.com
- Post: Complaints Officer, Wealth Connected Ltd, AgTech Base, Old Bewick, Alnwick, Northumberland, United Kingdom, NE66 4DZ
Please include your name, contact details, a description of the issue, and any relevant documentation.
3What happens next
- We will acknowledge your complaint within 5 business days.
- We aim to provide a full response within 20 business days.
- If more time is needed, we will keep you informed and provide a final response within 8 weeks.
4Escalation
As we are not regulated by the FCA, complaints cannot be referred to the Financial Ombudsman Service. However, if you remain dissatisfied, you may seek independent legal advice or contact the Information Commissioner's Office (ICO) if your complaint relates to data protection.